Contact Us
Have a question about a review, spotted something that needs correcting, or want to talk to us about a business? We read every message and reply within two business days.
Our Email
The fastest way to reach us is to send an email to the address above. We handle all reader correspondence from this inbox, so please include as much context as you can — the name of the product, the page in question, and what you’d like to ask or correct.
What to Write About
To help us route your message to the right person quickly, here are the three kinds of contact we handle:
1. Business & Partnership Inquiries
For vendor outreach, press requests, sponsorship conversations, or questions about our affiliate program. Note up front: we do not sell positive coverage, paid rankings, or editorial control. If you are reaching out to ask us to change a score, we will say no — but if you have a genuinely useful update, press kit, or early access we should evaluate, we’re happy to listen.
2. Content Corrections & Feedback
If a price has changed, a feature has been retired or added, a screenshot is out of date, or you believe we got something wrong in a review or comparison, tell us. Corrections are our highest-priority mail. We verify the claim against the live product and update the page, usually within 48 hours. If you are a verified user and want to share your own experience with a tool, we welcome that too.
3. General Questions
Not sure which tool is right for your team? Want to suggest a product we should test next? Have a question about how we score products or how our affiliate links work? Send it our way — we answer these in the order they arrive, and the best reader questions often turn into new reviews.
A Note on Response Times
We are a small, independent team. Most replies go out within two business days. Corrections that affect a published price or a security-relevant claim are checked within 48 hours. If you do not hear from us within a week, your message may have landed in spam — please resend, and put softcrit in the subject line so we can find it.
You can read more about who we are on our About Us page, and how we keep our reviews honest on Why Trust Us.